A small, charming country inn, Tsutsuji-tei has embraced the simple goal of providing its guests with a traditional Japanese kaiseki dinner and the opportunity to relax in the hot springs overlooking its picturesque garden.

Miyazaki explains:
Maintaining old traditions isn’t easy, but we try very hard to do that with Kusatsu Onsen, while also exploring innovations to meet the changing needs of our guests. However, that doesn’t mean we need to make large changes, as we realize that reliably maintaining our old traditions is far more important, and also a more difficult goal for Tsutsuji-tei in the future.

Perhaps as a result of this attitude, many regular guests treat Tsutsuji-tei as if it were their second home, with repeat customers making up sixty percent of all visitors each year. Some guests are so devoted that they book their next stay at the end of their current visit, and some come to the inn as many as six times a year. Developing such solid, stable customer loyalty is indeed an achievement that every inn hopes for.

Although the surrounding environment may change as time passes, two things will remain unchanged at Tsutsuji-tei - the inn’s beautiful blooming azaleas and the management’s genuine devotion to providing outstanding service to its guests.